We're Here To Help
Whenever You Need Us

Get expert assistance for your website
through our support channels.

Regular Support Emergency Help

Standard Support

Get help with non-urgent issues through our email support system.

Our team typically responds within 24 hours during business days (Monday-Friday, 9AM-5PM CET).

Standard Support Includes:

  • General website questions
  • Feature requests
  • Non-critical bug reports
  • Account inquiries
  • Billing questions
  • Planning consultations

Note: For critical issues affecting your live website, please use our Emergency Support.

Email Our Support Team
Email Support

Emergency Support

Immediate assistance for critical issues affecting your live website.

WhatsApp Instant Support

Our emergency support connects directly to our technical team via WhatsApp for real-time troubleshooting.

Emergency Situations Only:

  • Website hacked or defaced
  • Critical functionality down
  • Ecommerce not processing orders
  • Database errors
  • White screen of death
Important Notice:

Additional charges may apply if:

  • You don't have an active maintenance plan with us
  • Your site isn't hosted/managed by Web Cuisine
  • The issue requires extensive development work

We'll always provide a cost estimate before proceeding with emergency work.

Emergency Contact Form

Messages go directly to our WhatsApp support line

Support FAQs

Common questions about our support services

We typically respond to standard support requests within 24 hours during our business hours (Monday-Friday, 9AM-5PM CET). Complex issues may require additional time for investigation.

We acknowledge emergency requests within 30 minutes and begin working on critical issues immediately. Response times may vary based on current emergency workload.

Emergencies are issues that severely impact your live website's functionality or security, such as hacking, critical errors preventing operation, or ecommerce systems failing. Design changes or non-critical bugs should use standard support.

Emergency support is included for clients with active maintenance plans. For others, we charge because emergency work often requires dropping other scheduled tasks. We'll always provide a cost estimate before beginning work.
This website uses cookies · Deze website gebruikt cookies · Diese Website verwendet Cookies
EN · We only use essential cookies to ensure the basic functionality of our website.
We do not track you or store any personal information.
NL · Wij gebruiken alleen essentiële cookies voor de basisfunctionaliteit van onze website.
We volgen je niet en slaan geen persoonlijke gegevens op.
DE · Wir verwenden nur essentielle Cookies, um die Grundfunktionen unserer Website sicherzustellen.
Wir verfolgen Sie nicht und speichern keine persönlichen Daten.
Cookie Policy